At Loud Wave, we want you to walk away feeling happy with your new merchandise. If you encounter any issue with your order, please let us know within 7 calendar days, and we will work with you to help make it right! In most cases, this is correcting the problem or issuing a replacement order. When reaching out, please have your invoice number ready along with a detailed description of the issue and an accompanying photograph (if applicable). We are unfortunately unable to assist with any issues reported after 7 days.